Support
Need help with Tinni? We're here to assist you.
Email Support
contact@tinni.appWe're a small independent team — we aim to respond within 24–48 hours.
Before You Contact Us
Billing, Subscriptions, and Refunds
Because Tinni uses Apple's native App Store for all transactions, we do not have direct access to your payment information, nor can we process refunds or cancel subscriptions on your behalf.
For any subscription or billing issues: Please manage your subscriptions or request a refund directly through Apple Support or your iOS device's Apple ID settings.
Technical Issues and Bug Reports
If you're experiencing a glitch, crash, or an issue with audio playback, please include the following information in your email to help us solve the problem faster:
- Your exact device model (e.g., iPhone 15 Pro, iPad Air)
- Your current iOS version (e.g., iOS 18.0)
- A clear description of the issue or the steps that caused it
- Screenshots or screen recordings, if relevant
Medical Disclaimer:
We cannot provide medical advice, diagnosis, or personalized treatment recommendations for tinnitus or hearing loss. Tinni provides audio tools for general relaxation and management, but it is not a medical device. Always consult your audiologist or healthcare provider for medical concerns.